![]() I also told them to address the issue on crowd support or somewhere to let customers know it is there failure,which I get happens but being deceptive about it is a problem.Īll you can do is refer your customers to report the SPAM externally to the ACCC or the ACMA? If it worked we wouldn't have had such a problem because our inbox would be free for mail,not spam. ![]() While their is nothing we can do about that, the issue with the junk folder not funtioning since the new platform was not addressed so when Telstra ring this week regarding the ombudsman complaint I will ensure that I push to get a response about this feature being fixed. ![]() I was unimpressed and told them that it was unacceptable that they are not telling anyone that it is their fault and we are all wasting hours trying to solve it. I also suspect that it is what is causing the issue some of us are having with emails arriving late. What I have found out is that Telstra at the higher level are aware that the influx of spam is a result of a known issue resulting from an outage that happened early January. ![]() ![]() Should hear back this week as I rang with my complaints reference and an update. ![]()
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